At Ourgasm, your privacy is a priority. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, buy tickets, or engage with our services and events.
This policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Ourgasm is a festival brand operated by Club Love Ltd, a company registered in England & Wales.
Registered Address: Bristol
Company Registration No: 15054085
2. What We Collect
We may collect and process the following personal data:
- Identity & Contact Details: name, email, phone number
- Payment Information: billing address, card details (handled securely via third-party processors)
- Demographic Info: age, gender identity (optional), accessibility needs
- Technical Data: IP address, device type, cookies, browsing behaviour
- Event Participation Data: application responses, consent forms, safety or support notes where relevant
- Communications: messages, enquiries, feedback, and opt-in marketing preferences
We only collect what’s necessary to deliver services, ensure safety, and build community.
3. How We Use Your Data
We use your data to:
- Process ticket sales, applications, and event registration
- Send essential event communications
- Provide safe, inclusive, and well-managed festival experiences
- Fulfil legal or venue obligations
- Understand our audience and improve our website and services
- Send you updates or promotions (if you’ve opted in)
4. Legal Grounds for Processing
We process your data under:
- Contract – to deliver services or events you’ve signed up for
- Legitimate Interests – to run and improve our events safely and fairly
- Consent – for marketing, cookies, or sensitive optional info (like gender)
- Legal Obligation – for tax, licensing, or safeguarding purposes
5. Sharing Your Data
We do not sell your data.
We may share it with:
- Trusted providers like ticketing platforms, payment processors, or IT hosts
- Well-being or safeguarding personnel, where necessary and proportionate
- Legal authorities in the case of emergencies or lawful requests
All partners are GDPR-compliant and contractually bound to protect your privacy.
6. Data Retention
We keep your data:
- For up to 6 years for legal and financial compliance
- For marketing until you withdraw consent
- For safeguarding or support records only for as long as necessary and proportionate
7. Cookies & Tracking
Our website uses cookies to:
- Enable key functionality (like ticket bookings)
- Analyse performance and site usage
- Tailor content based on your preferences
You can manage your preferences through our cookie banner or browser settings. Read our full Cookie Policy [Insert link].
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request corrections or deletion
- Object to or restrict processing
- Withdraw your consent
- File a complaint with the Information Commissioner’s Office (www.ico.org.uk)
To request any of these, email us at ourgasmfestival@gmail.com
9. Security
We implement strong safeguards to protect your data, including encryption, secure storage, and access controls. Our staff and contractors are trained in data protection and confidentiality.
10. International Transfers
If your data is transferred outside the UK, we ensure that adequate protection (such as Standard Contractual Clauses) is in place.
11. Updates to This Policy
This policy may be updated periodically. We’ll notify you via email or website banner if significant changes occur. Please check back regularly to stay informed.
12. Contact Us
If you have any questions about your data or this policy, contact:
Data Protection Officer – Ourgasm / Club Love Ltd
Email: ourgasmfestival@gmail.com